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Disneyland Resort Hotels F&B Front of House-Full Time/Part Time

Apply Now Apply Later Job ID: 889542BR Location: Anaheim, California, United States Business: Disneyland Resort Date posted: 11/19/2021

Job Summary:

Cast Members working on in the Resort Hotels Front of House positions are responsible for greeting and interacting with our guests in a positive and friendly manner, following the Guest SERVICE model. There are a variety of positions available, including Host/Cashiers, Utility positions and Bar Porters for Table Service and Quick Service locations. Some of the roles available are listed below:

The starting pay for Food & Beverage Front of House is $15.95/Hour

Responsibilities:

Podium/Quick Service Host/Cashier:
  • Greets and takes the Guest’s order, enters it into the system, and verifies the Guest’s order by repeating total order back to the Guest.
  • Receives and processes payment, and able to count back change
  • Responsible for maintaining their work area, restocking, and cleaning, following proper HACCP procedures
  • Assists Utility/busser with running food orders to guests, bussing and cleaning front of house locations
  • Replenishes food and other serving items as necessary

Table Service Host/Cashier: involves working in one or more of the following positions:
  • Host/Greeter –Record Guest information, make Priority Seating arrangements for restaurants in the Resort, quote accurate times based on dining room status and staffing levels, check in guests into the restaurant and gather Guest information on special events and celebrations.
  • Host/Assignor - Assign open tables to Guests, remain aware of dining room status at all times (necessary to quote accurate wait times, communicate with podium staff, management, photo pass, etc.)
  • Host/Seater - Escort Guests to their tables, maintain menu cleanliness, monitor restaurant lobby. Retrieves high chairs and boosters for little Guests. Pull chairs out for Guests (involves repetitive pushing and pulling)
  • Host/Cashier – Greets and takes the Guest’s order, enters the order into the system, verifies the Guest’s order by repeating the total order back to the Guest. Assembles the Guest’s order and receives monies for payment. Read POS tickets to fill guest’s orders for take-out and dine in. Responsible of maintaining accurate cashier’s fund and complete end-of-day administrative duties

Hotel Food & Beverage Utility (Quick Service and Table Service)
  • Responsible of reading POS tickets from the kitchen line, completes orders and delivers food to Guest and interacts with Guests as they serve and respond to Guest’s as needed
  • Responsible for bussing tables, disposing of trash, empty trash cans, maintaining the cleanliness of all restaurant areas and self-service beverage stations, transporting trays and dishes to the dish room
  • Responsible for maintaining the par of ice, silverware and beverage vessels as well as maintain busser carts and empty trash cans, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dishes and silverware to the dish room. Polish silverware and stock glassware

Hotel Food & Beverage Bar Porter/Bar Back
  • Responsible for greeting guests and creating an exceptional guest experience in Lounge areas
  • Assist the bartender by keeping bar setup clean, organized and well stocked with supplies
  • Must be comfortable working with bar/restaurant equipment including, but not limited to coffee brewers, soda guns, small dishwashers, and three compartment sink washer setup
  • Must be comfortable working with bar supplies including small trays, carafes, coffee pots, and glassware
  • Responsible for maintaining the bar- cleaning, sanitizing, setting up and breaking down
  • Assist in stocking bar with liquors, glassware and supplies
  • General knowledge of bar setup, sanitation and rotating of stock


Basic Qualifications:

  • Must be at least 18 years of age
  • Some locations, must be at least 21 years of age
  • Previous work experience in a high volume, fast paced restaurant environment
  • Previous cash handling experience

Preferred Qualifications:

  • Previous work experience in Table Service Restaurants
  • Previous hosting experience in fast pace table service, family style restaurant
  • Previous work experience in a fast pace bar environment
  • Experience with computers


Additional Information:

SCHEDULE AVAILABILTY
Our Resort Hotels operate 24 hours a day, 365 days a year; Shifts may start as early as 6:00 AM, while some may end as late as 12 Midnight. Cast Members must be available to work all holidays and all peak seasons


SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.


IMPORTANT:
You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.


KEYWORD: DLR Casting, dlrcasting

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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