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Vacation Planner- Part Time, Disneyland Resort

Job ID 446044BR Location Anaheim, California, United States Job Posting Company Disney Parks & Resorts Job Posting Area Disneyland Resort Category Disneyland Resort Date posted 04/13/2017

As a Vacation Planner, you will be the first point of contact for our Guests. The Main responsibilities of a Vacation Planner are selling Theme Park admission tickets and packages.

Vacation Planners receive a starting rate of $10.50 per hour.

Responsibilities

Monitor and communicate acceptance conditions for multiple admission media. Responsible for working in the following areas, including, but not limited to:

Ticket Booth:
  • Requires continual spieling to Guests/Cast Members regarding ticket media, travel vouchers and Annual Passports via a ticket window.
  • Cast Members working this position must feel comfortable handling large amounts of money and possess a high-level of integrity.
  • This position requires sitting at a ticket window for approximately 90-minute intervals throughout your shift.
  • Cast Members working this position must possess advanced computer and data entry skills and have a high level of integrity

Guest Services Complex/Group Sales:
Duties include, but are not limited to opening and sorting mail; sealing envelopes; processing Guest requests, ticket media orders, FedEx orders, Internet orders and renewal passports; interacting with hotels and travel agencies; and using ticketing programs.
  • Cast Members must be competent in verbal communication skills, phone etiquette, and have the desire to become a Resort expert.
  • Cast Members working this position must possess advanced computer skills and have a high level of integrity

Guest Control:
  • Working the Guest Control position requires you to control Guest flow with an outgoing and enthusiastic personality to ensure a positive and efficient experience.
  • You must be proactive with Guests to offer Resort information and assistance when needed.
Guest Ambassador:
  • This is an outdoor position assigned to the ticket booth queues
  • This position requires constant standing and walking
  • You will be managing and controlling the queue for various ticket booths to ensure the most efficient experience for our Guests


Basic Qualifications

  • You must be at least 18 years of age to be considered for this role.
  • This position requires advanced computer knowledge and skills.
  • Entails working efficiently under pressure and handling large volumes of cash and credit card transactions
  • Must be able to be pro-active with Guests by asking and answering questions.
  • Must be adept at working in a high volume, fast-paced and team-oriented environment
  • Must be adept at problem solving
  • Required to utilize a computer and complete cash transactions.
  • Must be able to deal with multiple forms of currency and have strong cash handling skills
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays.

Preferred Qualifications

  • Bilingual preferred
  • Previous computer experience
  • Previous data entry experience
  • Previous cash handling experience
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.

Company Overview

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Additional Information

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

IMPORTANT:
You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

KEYWORD: DLR CASTING, dlrcasting

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