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Cinderella Castle

Manager, Air Sea and Crew Travel, Disney Cruise Line

Job ID 481976BR Location Celebration, Florida, United States Business Disney Parks & Resorts Brand Disney Cruise Line Category Disney Cruise Line Date posted 09/12/2017
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

This position is responsible for day-to-day management of the air sea and crew travel business areas. Manages business strategies to drive and increase air revenue, product offerings, marketing tactics, operational processes, policies, industry guidelines, business rules, guest service levels, and cast leadership and development.


  • Collaborates with discipline teams and external partners to develop and implement communication strategies to drive and deliver air and travel related communications.
  • Adapts air strategy based on trends, Guest preferences and behavior to stay completive and relevant.
  • Responsible for managing technology projects and enhancements related to Seaware and Seaware Direct air functions, Amadeus Management Center/Content Search, Workflow, Amadeus Selling platform and new crew systems.
  • Additionally, this role is responsible for direct and indirect leadership of 2 salaried and 30 office and technical cast members.

Basic Qualifications

  • Strategic and operational experience with developing and/or managing cross functional teams.
  • Working knowledge of air, airline, crew and travel related processes and policies.
  • Working knowledge of revenue and yield management, marketing, sales and pricing.
  • Strong knowledge of Disney Cruise Line & Adventures by Disney product, policies and organizational structure.
  • Strong technical acumen with advanced experience of cruise and air reservation systems (Seaware, Amadeus, Workflow).
  • Knowledge and understanding of Cruise & Air industry dynamic.
  • Working knowledge of operational and analytics management tools such as business intelligence and tools such as Business Objects or similar.
  • Prior project implementation experience, including requirements gathering, technical design/development, testing, implementation, and Hypercare.
  • Advanced analytical mindset, quick problem solving skills and ability to think strategically while successfully managing multiple initiatives.
  • Excellent communicator and facilitator who can interface effectively at all levels of the company, capable of influencing people over which he/she has no authority.
  • Excellent organization, interpersonal communication skills, focus on accuracy and strong attention to detail.
  • Self-starter with ability to manage multiple priorities in a fast-paced environment with minimal direction and follow-up.
  • Proficiency using Microsoft Office applications with advanced experience in Microsoft Excel.

Required Education

  • Bachelor's Degree or equivalent

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

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