Cruise Vacation Agent, Disney Cruise Line (Celebration, FL)- Full Time at Disney Parks and Resorts
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Cruise Vacation Agent, Disney Cruise Line (Celebration, FL)- Full Time

Apply Now Apply Later Job ID: 1014086BR Location: Celebration, Florida, United States Business: Walt Disney World Resort Date posted: 08/02/2022

Job Summary:

Disney's Cruise Vacation Agents creates magic for our guest before they arrive for their Disney Cruise Line vacation. Cruise Vacation Agents assist guest by creating a personalized vacation experience. Cruise Vacation Agents manage cruise planning, using sales techniques and deploying guest service skills in a high volume inbound call center.

Disney's Cruise Vacation Agents will attend a paid mandatory training class (split between both on site and virtual) where you will participate in multiple performance assessments. Candidates must provide full availably beginning Oct 10 – Nov 12, 2022.

This position is a hybrid role, working in the Celebration, FL office and remotely from home based on operational needs.

The starting pay rate for this position is $15.75/hour


  • Book and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
  • Engage with Guest by addressing needs, answering questions, giving directions and other information
  • Create and modify reservations
  • Assist Guest with managing their accounts, and providing appropriate solutions to concerns
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
  • Meet required departmental metric expectations including productivity goals
  • Maintain expected productivity including inbound reservations
  • Passion and knowledge of Disney Products
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including overtime, weekends and holidays
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

  • Sales and service experience in a service-oriented or contact center environment
  • Written, verbal and interpersonal communications skills
  • Operate a computer within a Microsoft Windows environment
  • Navigate between multiple and concurrent computer application

Preferred Qualifications:

  • Prior Disney, travel industry, cruise industry or related field
  • Sales and closing skills and the ability to overcome objections
  • Previous experience within call center environment
  • Bilingual

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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