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Cinderella Castle

Finance and Accounting

In Finance and Accounting within Disney Parks & Resorts our professionals know the keys to our success is making sound business decisions. These Finance and Accounting professionals are instrumental to our businesses at all levels. Apply today for a Finance and Accounting job with us.

Travel Account Operations Manager, Disney Cruise Line

Job ID 453725BR Location Celebration, Florida, United States Job Posting Company Disney Parks & Resorts Job Posting Area Disney Cruise Line Category Finance and Accounting Date posted 05/19/2017
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Travel Account Operations Manager partners with a diverse number of internal departments within Disney Cruise Line (DCL) as well as external teams within The Walt Disney Company. This role is responsible for leading a group of salaried and O&T Cast Members supporting DCL Travel Account Operations and DCL In-Room Gifts and Amenities. The person fulfilling this role is required to ensure that all GAAP, SOX, PCI, and PII compliance regulations are followed, operational goals and efficiencies are met, and provide a high level guest service experience.


  • Ability to lead and provide management support to a mix of salaried and O&T cast members.
  • Responsible for conducting procedural audits and knowledgeable of PCI compliance, Sarbanes-Oxley and Segregation of Duties processes.
  • Responsible for managing operational procedures to ensure timely response to Guests, Travel Agents and internal partners regarding Seaware invoices/refunds and Fidelio shipboard folio related inquiries.
  • Provide Cast Members with effective training on new software, functionality and process changes on an ad hoc basis.
  • Drive system enhancements and testing efforts for Disney Cruise Line and Adventures by Disney booking engines.
  • Oversee the reconciliation efforts for assigned Disney Cruise Line and Adventures by Disney general ledger accounts.
  • Oversee the inventory, logistics, warehousing, distribution and sales of DCL In room Gifts and Amenities, which include retail gifts, wedding floral, and the Castaway Club product.
  • Manage bulk inventory counts to forecast reordering points and track permanent product depletion.

Basic Qualifications

  • Strong analytical, organization and communications skills; demonstrated self-starter requiring minimal supervision and follow up
  • Demonstrated ability to manage multiple tasks with great attention to detail; ability to work as part of a team and interact well with others
  • Demonstrated ability to work well in a fast paced environment, successfully meeting deadlines.
  • Ability to coordinate projects using key team members for ongoing system development.
  • Accounting experience in an Enterprise-wide SAP-centric operation including US General Accepted Accounting Principles (GAAP) and 1099 tax filing.
  • Develop initiatives with a cost/benefit perspective.
  • Decisive with the courage to influence thinking at all levels.
  • Strong computer proficiency in Microsoft applications and report writing tools.

Preferred Qualifications

  • Cruise and travel industry knowledge
  • Extensive knowledge in SeaWare, Fidelio, and Business Objects.
  • DCL product knowledge

Required Education

  • Bachelor's degree in Business, Accounting, Finance, Information Systems or equivalent

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

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