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The Disney Parks & Resorts culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O’ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful, and rooted in tradition. Here, you will form close connections with cast members and watch neighbors become friends. While our guests take home happiness, the legends of O’ahu will become as much a part of them as they are of you.

Banquet Guest Service Manager

Job ID 435524BR Location Kapolei, Hawaii, United States Business Disney Parks & Resorts Brand Aulani, A Disney Resort & Spa Category Aulani Date posted 03/21/2017
The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O`ahu. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcomes Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will have the opportunity to form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you.

Responsibilities

Banquet Guest Service Manager provides leadership, support, motivation and development to direct reports and cast creating a positive environment that encourages ownership and accountability that meet or exceed business results while providing a quality Guest experience. This role is responsible for executing, monitoring and ensuring exceptional food quality, presentation, and event management while continually working to ensure exceptional “World-Class” Guest Service.
  • Demonstrate a passionate, professional commitment to the role.
  • Facilitate all administrative support functions.
  • Ensure the facility and support items are maintained and readily available for the team.
  • Lead the cast members during all phases of the events.
  • This role will have a strong partnership with the Sales & Services team as well as all support departments to ensure continuity within the organization and provide a seamless Guest experience.
  • Banquet Guest Service Manager must have ability to multi-task and work well under pressure, be prepared to work a flexible schedule including holidays.
  • The role will provide leadership to ensure consistent, high quality Guest service standards are maintained within the operation through coaching and accountability measures while promoting an environment that welcomes and embraces change.
  • They will develop and nurture partnerships with all Clients, vendors, local restaurateurs and Resort partners to provide an excellent Guest Experience.
  • This role will ensure operational compliance to WDP&R Standards and Loss Prevention Standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards.
  • The Banquet Guest Service Manager will ensure the team facilitates events in a safe manner ensuring no one gets hurt.
  • This position will be a key contributor to the department meeting or exceeding financial objectives.

Basic Qualifications

  • Proven two years of Banquet/Event Management experience
  • Previous revenue responsibility of $3M annually
  • Demonstrated wine and spirit knowledge
  • Demonstrated business acumen
  • Demonstrated strategic thinking and analytical skills
  • Demonstrated passion for Guest service and Cast development
  • Demonstrated ability to improve operational processes and efficiencies
  • Demonstrated strong partnering, organizational, and decision making skills
  • Demonstrated ability to deal effectively with conflict
  • Demonstrated focus on continuous improvement
  • Proven computer skills
  • Demonstrated ability to develop, teach and work with a diverse team
  • Ability to work in a rapidly changing environment

Preferred Qualifications

  • Sommelier certified
  • Proven 2 years of leadership in a AAA four or five diamond rated hotel/resort or restaurant
  • Multi-lingual
  • Current or previous experience in Hawaii

Required Education

Associate’s degree or equivalent

Preferred Education

Bachelor’s degree or work experience equivalent

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

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