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Bell Services, Dispatch & Valet - Full Time/Part Time

Job ID 476559BR Location Kapolei, Hawaii, United States Business Disney Parks & Resorts Brand Aulani, A Disney Resort & Spa Category Parks Professional Date posted 07/31/2017
Bell Services include working in one of the following positions: Bell Person, Valet and Dispatch. These front-line Cast Members greet our guests demonstrating the Aulani spirit. Bell Services Cast Members will assist arriving and departing guests with transporting luggage to and from guest rooms and Valet Cast Members will assist with parking/retrieving all types of guest vehicles, as needed. During 3rd shift, Cast Members may be required to perform job functions for both roles. They are also responsible for the storage and care of guest property. Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Responsibilities

Bell Services
  • Transport guest luggage including but not limited to Rooms/Vehicles/Storage
  • Care and Storage of guest property
  • Deliver items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
  • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills
  • Dispatches Bell person and takes calls
  • Greets Guests at the Resort entrance and radio in arrivals
  • Dispatch role manages Bell Services/Valet Cast Members
  • Greet Guests with positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
Dispatch
  • Assist Valet Booth/Bell Desk when necessary- including heavy use of phones and basic computer skills
  • Dispatch Bell person and takes calls
  • Greets guests at the resort entrance and radio in arrivals
  • Dispatch role manages the workflow of Bell Services/Valet Cast Members
  • Greet guests with a positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Valet
  • Assist arriving and departing Guests with their vehicles, including but not limited to, driving and parking all types of vehicles (manual transmission driving knowledge required)
  • Valet Captain dispatches Valets, processes payment and secures keys
  • Greet Guests with a positive, friendly and helpful attitude
  • Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Basic Qualifications

  • You must be at least 18 years of age to be considered for this role
  • Excellent communication skills and high guest service expectations
  • For Valet role:
    • Must have a valid driver’s license
    • Clean driving record for the past 12 months (no moving violations)
    • Ability to drive manual/automatic transmission
  • May be required to work Graveyard shifts if needed
  • Prolonged standing for two to three hours at a time and heavy lifting may be required
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events

Preferred Qualifications

  • Previous experience in a Hotel/Resort environment
  • Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)
  • Bilingual preferred- Knowledge of Hawaiian/Japanese language
  • Previous computer and/or cash handling experience

Company Overview

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Additional Information

SCHEDULE AVAILABILTY
Our Resort operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed. Part-rime requires full availability for any shift a MINIMUM of THREE (3) days per week including nights, weekends, holidays and graveyard as needed.
Training requires 2-3 weeks of full availability (day AND evening) and will be required immediately following the start date to complete the training

Additional Planned time off (vacations or non-paid time off) may not be available until the New Year

SUBMITTING YOUR APPLICATION
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IMPORTANT:

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