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Security Host/Hostess - Full Time

Job ID 497948BR Location Kapolei, Hawaii, United States Business Disney Parks & Resorts Brand Aulani, A Disney Resort & Spa Category Parks Professional Date posted 10/25/2017
Security Host/Hostess perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Answers telephone in the Security Control Room and dispatches all Security Hosts/Hostesses to handle Guest, visitor or Cast Member requests in regards to a service, safety or security related matter. Security Host/Hostess maintain a safe and secure environment for our Guests, visitors and cast members.


  • Includes but not limited to the following positions: Land Officer Position, Gate and Entrances, Dispatch
  • Conduct foot patrol of interior and exterior of the resort to identify security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work
  • Maintain order in the resort, dealing with the welfare of Guests, assisting with door lock challenges, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of resort policy and civil laws as warranted for the security and safety of resort Guests, cast members, patrons and property
  • Answer security telephone and safety hotline calls and respond in a timely manner based on priority
  • Provide cash escorts for all cashiers to/from cash room to their work station
  • Uses moderately complex console to receive calls from Guests, vendors and cast members etc., requiring assistance and dispatches security host/hostess to resolve situation; Maintain logs of all requests
  • Assists cast members, visitors and vendors who request assistance or ask a question Issues Contractor and Visitor Badges upon arriving on property
  • Memorize and monitor life safety system including accurate layout of entire resort building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift
  • Observe Closed Circuit Television (CCTV) monitors for any unusual activity and in the case of suspicious behavior/alarms report directly, via two-way radio, to Lead on duty;
  • Administer AED, CPR and First Aid as needed
  • Security Cast Members may also be trained in Cardiopulmonary resuscitation (CPR) and Automated External Defibrillator (AED) procedures to respond to Guest and Cast emergencies as needed.

Basic Qualifications

  • You must be at least 18 years of age to be considered for this role.
  • Possession of or in the process of obtaining the State of Hawaii Guard Card required.
  • Prolonged standing for two to three hours at a time and heavy lifting may be required.
  • Willing to work at various heights is required.
  • Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • This role is Full-Time role and requires full availability for any shift, seven days per week, including nights, weekends, and holidays.

Preferred Qualifications

  • Bilingual preferred
  • Previous Security, Law Enforcement, Military or related Public Safety experience.
  • Previous security responsibilities for a multi-site campus facility (either corporate or college setting)

Company Overview

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Additional Information

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

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