Attractions/Custodial/Merchandise/Quick Service Foods- Part Time at Disney Parks and Resorts
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Attractions/Custodial/Merchandise/Quick Service Foods- Part Time

Apply Now Apply Later Job ID: 786025BR Location: Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business: Walt Disney World Resort Date posted: 04/24/2021

Job Summary:

As Cast Member working in either Attractions, Custodial, Merchandise or Quick Service Foods you will have opportunities to create memories across property working locations unique to the Walt Disney World® Resort Parks and Resorts.

Attractions Cast Members are focused on the safety of our Guest while creating magical experiences throughout their stay. Attractions Cast Members engage Guests, loading and unloading attractions, operating sophisticated ride systems, delivering narrations of varying lengths in front of large groups and providing audience control in different weather conditions.

Custodial Cast Members are focused on creating magic for our Guests during their Walt Disney World Resort stay by ensuring the highest standards of cleanliness & Guest Service. Custodial Cast Members provide exceptional Guest Service by answering questions, providing directions while maintaining responsibilities that include sweeping, cleaning tables, emptying trashcans, cleaning restrooms, and using chemical supplies.

Merchandise Cast Members are focused on creating a magical and enjoyable shopping experience by ensuring the highest standard of Guest Service. Merchandise Cast Members engage with Guest & Cast, working at several locations throughout the Walt Disney World Resort. Responsibilities include operating a point-of-sale system (POS register), cash handling, stocking, inventory, and light cleaning.

Quick Service Foods:
Food & Beverage Quick Service Restaurant Cast Members are focused on creating a magical and enjoyable dining experience by ensuring the highest standard of Guest Service. Food & Beverage Quick Service Restaurant Cast Members will work in a fast pace environment at either an indoor counter service or at an outdoor vending location taking orders, cash handling, food preparation, stocking condiments, and keeping the work location clean.

Pay rates start at $14.00 per hour and may vary depending on the role offered.


General Responsibilities for Attractions/ Custodial/ Merchandise/ Quick Service Foods:
  • Proactively engage with Guest and addressing needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
  • Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Cast Members will handle cleaning chemicals and supplies
  • Maintain cleanliness of public areas and Guest corridors
  • Work in outdoor settings during various weather conditions
  • Operate a SmartPhone device to access assignments and submit work orders
  • Take ownership during emergency situations
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
  • Prolong standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions

Attractions or Custodial may also include:
  • Prolong standing and walking to various areas of the ride track to include including climbing several flights of stairs
  • Enforce policies, verifying vehicle restraints, and ride restrictions to include monitoring and measuring children at height stations

Merchandise or Quick Service Foods may also include:
  • Passion and knowledge of Disney Products
  • Process Guest orders accurately through a point-of-sale system (POS register), including; counting money, making change, and processing credit card transactions
  • Use a pallet jack, forklift, or other devices to move inventory
  • Rotation between indoor & outdoor kiosk locations in different weather conditions
  • Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
  • Maintain food safety standard
  • Understand and explain menu offerings to Guest and answer questions about the food products

Basic Qualifications:

  • Must be at least 18 years of age to be considered for this role
  • Good communication skills
  • Physical roles requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
  • Observational skills to proactively identify Guest needs and ensure safety guidelines are being followed
  • Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
  • Cast Members will be required to handle cleaning chemicals and supplies

Preferred Qualifications:

  • Bilingual preferred
  • Many of these roles require a valid Driver's License and the ability to drive company vehicle(s)

Required Education:

Preferred Education:

Additional Information:

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

IMPORTANT: You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

KEYWORD: WDWCasting, WDW Casting WDW Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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