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Concierge H/H - Part Time, Walt Disney World

Apply Now Apply Later Job ID: 583591BR Location: Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business: Walt Disney World Resort Date posted: 08/08/2018

Job Summary:

A vacation at the Walt Disney World® Resort is a magical experience and it begins the moment our Guests check-in. By welcoming Guests upon arrival and providing them with the level of service that Disney is known for, our Guests experience the Disney magic from the moment they arrive.

Concierge H/H receive a starting rate of $11.35/hour


Walt Disney World Concierge Cast Members are responsible for answering Guest inquiries, having knowledge of the Walt Disney World Resort property in order to direct Guests and Guest check-in and check-out procedures. Our Concierge Cast Members assist with planning for on-site Guests by supporting reservations and providing detailed property amenity information. Cash handling and computer skills are vital to the role. From our Value Resort Hotels to our Deluxe rooms, Concierge Cast must maintain Disney quality Guest service, while maintaining a safe and clean work environment. All Concierge Cast Members are responsible for assisting with the food and beverage offerings which can include replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with Culinary to ensure food quantity. This role requires extensive partnering with various levels, from setting up VIP tours to managing Guest concerns in regard to park locations or dining. Communication and a positive attitude are vital to providing a magical experience to our resort Guests.

Basic Qualifications:

  • One (1) year in a Guest facing role/experience in Resort Front Desk, Guest Services, or related professional areas.
  • Must have the ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties.
  • Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward Cast Members and Guests to maintain the world-class quality of the Disney experience.
  • You must be at least 18 years of age to be considered for this role.
  • Part-Time roles require FULL AVAILABILITY for any shift, a minimum of (3) three days per week.

Preferred Qualifications:

  • Two (2) years of college/higher education in a related field which include Hotel & Restaurant Management, Hospitality, or related majors.
  • Bilingual preferred.
  • Previous cash handling experience.
  • Comfortable using complex computer programs.

Additional Information:

SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

KEYWORDS: CONCIERGE2018 CONCIERGE 2018 WDW Casting wdwcasting

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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