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Cinderella Castle

Medical Assistant

Job ID 473382BR Location Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business Disney Parks & Resorts Brand Walt Disney World Resort Category Walt Disney World Resort Date posted 07/14/2017
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

General responsibilities include clinical activities and administrative activities associated with an Occupational Health Clinic. This position will ensure a safe, secure, and healthy work environment by establishing and following safety standards and procedures. This position adheres to the highest standard of confidentiality and ensures that all communication and dialogue is handled in same manner. This position accepts responsibility for assisting co-workers, including rotating job duties as needed or assigned. This position maintains effective dialogue and communication with peers, leaders and associates. This position ensures that Health Services leadership remains apprised and updated on pertinent matters requiring their attention. This position upholds and abides by Disney Parks and Resorts Health Services standards of business conduct.

Responsibilities

Clinical Support Responsibilities Include:
  • Reviews providers’ schedules and prepares for patient visits. This may include follow-up on all prior testing and results to expedite physician review and streamline patient flow.
  • Assists Provider for Initial Exams, Re-check Appointments, Medical Surveillance/Regulatory Compliance exams and other types of Occupational Clinic Provider visits.
  • Calls patient back into exam room, performs intake processes and preps patient for physician exam (including conducting preliminary medical tests- Snellen Eye tests, grip strength measurements, range of motion studies).
  • Assists Provider with medical exams as requested.
  • Fulfills Patient Care Orders in the clinic as part of the visit. Examples include:
    • Ace wrap, dressing changes, ice packs, fitting ortho supports
    • Assists with surgical procedures such as laceration repairs, incision and drainage, burn treatment, etc.
    • Perform phlebotomy as directed
    • Performs EHGs and Pulmonary Function Screening as required
    • Fulfill medication and injection orders (under physician direction)
    • May assist in coordinating outside referrals for diagnostics, treatments (i.e. physical therapy) and specialist providers in the fulfillment of external Provider orders.
    • Requests medical records from other providers as appropriate.
    • Perform other medical treatment in accordance with training, certification and provider orders
  • Provide patient education and instructions as directed by physician.
  • Provides restriction and accommodation documentation as required
  • Completes all documentation and quality checks to reduce chance of omission and errors.
  • Ensures timely discharges for patients by printing and providing appropriate paperwork and next step directions to Cast Members.
  • Cleans and sanitizes exam room after completion of Cast Member visit.
  • Keeps exam rooms stocked with adequate medical supplies, maintains instruments by sterilizing and prepping as required.
  • Administrative Support Responsibilities Include:
  • Provides communications support by answering the phones and providing answers to Cast Member questions or directing their calls appropriately.
  • May work with Cast Members to schedule clinic appointments.
  • May work in Front Office to greet Cast Members, perform check-in processes, or direct them to other CM who can assist with their Health Services requests.
  • Monitors incoming messages and voicemail to provide timely responses to inquiries.
  • Scans and indexes incoming documentation received electronically or during face-to-face visits. Performs quality checks to minimize errors.
  • Follows up on cancellations and/or no shows as appropriate. Reschedules Cast Members as needed.
  • Maintains multiple relationships on professional levels to ensure efficient coordination. Some of these include:
    • Safety
    • Workers Compensation
    • Risk Management
    • Outside Vendors (including: Other Providers, Medical Records Vendors
    • Others as needed
  • Utilizes reports or other tracking measures to monitor patient flow and ensure efficiency with a high standard of care.

Basic Qualifications

  • Ability to maintain effective and organized systems to ensure timely patient flow
  • Knowledge and demonstrated experience with general office programs and equipment
  • Proven ability to work in a team environment
  • Demonstrated ability to maintain medical confidentiality
  • Flexible work schedule including working evenings, week-ends, Holidays and occasional overtime
  • Effective communication as demonstrated through strong verbal, written and interpersonal skills
  • Exceptional customer service and time management skills
  • Demonstrated ability to work closely with management team to achieve business goals and strategies

Preferred Qualifications

  • One to three years’ experience in a fast paced clinical setting
  • Prior experience in working with an electronic Scheduling and Medical Record System
  • COHC certification (Certified Occupational Hearing Conservationist)
  • Completed NIOSH-approved Spirometry training course

Required Education

  • High School Diploma or equivalent
  • Graduate and Certificate from approved program in Medical Assistant training

Additional Information

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

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