Food & Beverage and Sales H/H roles at the Morocco Pavilion at EPCOT

Job Summary:

Explore a variety of roles supporting the Morocco Pavilion in World Showcase at EPCOT! Candidates must be able to authentically represent Morocco in culture, heritage, traditions and language.

Food & Beverage Assistant (T)
Food & Beverage Service H/H (T)-Cocktailing
Beverage H/H (T) - Bartender
Sales H/H in Merchandise
Food & Beverage H/H - Seating Guests

Sales H/H in Merchandise
Merchandise Cast Members are focused on creating a magical and enjoyable shopping experience by ensuring the highest standard of Guest Service. Merchandise Cast Members have the opportunity to engage with Guest & Cast and work at several locations throughout the Walt Disney World Resort. Responsibilities include operating a point-of-sale system (POS register), cash handling, stocking, inventory, and light cleaning.

Sales Hosts and Hostesses roles receive a starting rate of $15.00/ hour.

Food & Beverage H/H
Magical dining experiences abound at the Walt Disney World® Resort. From fantastically themed eateries to five-diamond gourmet experiences, our Table Service Restaurants and convention locations provide the perfect setting for any occasion.

Food & Beverage Host/Hostess roles receive a starting rate of $15.00/ hour.

Food & Beverage Service H/H (T)-Cocktailing
Food & Bev Service H/H Tipped (Server) Cast Members are focused on creating a magical and enjoyable dining experience by ensuring the highest standard of Guest Service. Food & Bev Service H/H Tipped (Server) Cast Members are responsible for taking and recording food & beverage orders from guest, processing orders using the computer terminal, ensure all items are prepared and served on a timely basis and keeping the work location clean. Food & Bev Service H/H Tipped (Server) roles at Walt Disney World Resort may be located at a variety of different locations throughout property, ranging from front of house restaurants, lounges, and pool side bars.

Food & Bev Service H/H Tipped (Server) Cast Members receive a starting rate of $7.13 an hour.

Food & Beverage Assistant (T)
Food & Beverage Assistant Tipped Cast Members are focused on creating a magical and enjoyable dining experience by ensuring the highest standard of Guest Service. Food & Beverage Assistant Tipped Cast Members are responsible for retrieving food and beverage items from the kitchen, serving to the Guests, refilling beverages, restocking condiments and side stations, and mopping floors. Food & Beverage Assistant Tipped roles at Walt Disney World Resort may be located at a variety of different locations throughout property, ranging from front of house restaurants, lounges, and pool side bars.

Food & Beverage Assistant Tipped Cast Members receive a starting rate of $7.20 an hour.

Beverage H/H (T) - Bartender
Beverage H/H Tipped (Bartender) Cast Members are focused on creating a magical and enjoyable dining experience by ensuring the highest standard of Guest Service. Beverage H/H Tipped (Bartender) are responsible for maintaining a strong working knowledge of alcoholic beverages, from beer and wine to various cocktails and specialty themed mixed drinks. They must be able to communicate these drink choices to Guests in a friendly and inviting way and be able to assist in drink selections.

Beverage Host and Hostesses Tipped (Bartender) receive a starting rate of $7.15/hour.

Responsibilities:

Sales H/H

• Proactively engage with Guest addressing needs, answering questions, giving directions, and other information about the theme park or surrounding areas
• Prolong standing to perform and maintain crowd control during peak operational hours in outdoor settings during different weather conditions
• Process Guest orders accurately through a point-of-sale system (POS register), including; count money, making change, and processing credit card transactions
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Receive inventory to include unboxing, tagging, and displaying items on various sales floor locations
• Use a pallet jack, forklift, or other devices to move inventory
• Rotation between indoor & outdoor kiosk locations in different weather conditions

Food & Bev Service H/H Tipped

• Process Guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
• Share knowledge of and fill Guest drink orders, prepared with alcoholic and nonalcoholic drinks following recipes (including specialty mixed drinks, draft and bottled beer)
• Follow appropriate laws and company policy regarding serving of Guests
• Maintain food safety
• Bussing tables, running food, folding napkins and other side responsibilities
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Prolonged standing during peak operational hours to include indoor and outdoor settings
• Provide Guest Service and help find solutions when challenges arise
• Maintain Guest confidentiality
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
• Cast Members may be required to handle cleaning chemicals and supplies

Food & Beverage Assistant Tipped

• Assist Guests by delivering their food and beverage orders and offering suggestions
• Engage with Guests by addressing needs, answering questions, giving directions and other information
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
• Maintain food safety
• Bring Guest drink orders, prepared with alcoholic and nonalcoholic drinks following recipes
• Follow appropriate laws and company policy regarding serving of Guests
• Bussing tables, running food, folding napkins, serving alcoholic beverages and other side responsibilities
• Provide Guest Service and help find solutions when challenges arise
• Maintain Guest confidentiality
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
• Cast Members may be required to handle cleaning chemicals and supplies

Beverage H/H Tipped

• Maintain a working knowledge of drinks prepared with alcoholic and nonalcoholic drinks following recipes (including specialty mixed drinks, draft and bottled beer)
• Share knowledge of and fill Guest drink orders, prepared with alcoholic and nonalcoholic drinks following recipes (including specialty mixed drinks, draft and bottled beer)
• Bring Guest drink orders, prepared with alcoholic and nonalcoholic drinks following recipes
• Follow appropriate laws and company policy regarding serving of Guests
• Bussing tables, running food, folding napkins and other side responsibilities
• Provide Guest Service and help find solutions when challenges arise
• Passion & knowledge of Disney Products
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Prolonged standing during peak operational hours to include indoor and outdoor settings
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
• Cast Members may be required to handle cleaning chemicals and supplies

Basic Qualifications:

• Must be at least 18 years of age
• MUST be able to demonstrate Cultural Authenticity pertaining to Morocco
• One (1) year of full service experience for Food and Beverage Service
• One (1) year of bartending experience for the Beverage (Bartender) Cast Member
• Written, verbal and interpersonal communications skills
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Partner with team to make adjustments for operational changes
• Operate mobile devices and other computer systems
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Flexible scheduling availability including first and second shifts, third shift if applicable, weekends, holidays, overtime and double shift
• Physical role including lifting, pushing, pulling, bending twisting, standing, climbing, walking, and kneeling
• Cast Members may be required to handle cleaning chemicals and supplies
• Cast Members may have exposure to food and beverage products
• Written and verbal communications skills

Preferred Qualifications:

• Bilingual preferred.
• Previous cashier experience.
• Previous retail or related sales industry experience.
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Additional Information:

SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

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IMPORTANT: You may only apply once in a six month period. If you have applied within the last six months, please log in to your account to view your current application status.

KEYWORD: WDW Casting, WDWCASTING

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.