Disneyland Resort Hotels - Pool Concierge - Part Time

Job Summary:

The Pool Concierge team is responsible for providing exemplary Guest Service at the Hotels of the Disneyland® Resort! They play a crucial role in the resort’s goal of exceeding high Guest expectations by engaging with Guests, anticipating their needs, and providing a personalized experience.

Responsibilities:

• Actively greet Guests as they enter the Pool area and assist in locating and setting up seating for them 
• Promote teamwork and cultivate a harmonious working climate 
• Recognize and address potential intoxicated or disorderly Guests 
• Accurately handle and report employee Guest accidents 
• Respond accurately to any hotel emergency or safety situation 
• Maintain Pool area by aligning lounge chairs, filling water stations, picking up towels, replacing towels, etc. 
• Focus on Guests as the top priority to be aware of their needs at all times and respond immediately to all requests 
• Greet Cabana Guests upon arrival, escort to their Cabana, and notify the server 
• Acts as a liaison between the Guests and any department necessary, Resort wide 
• Assist with dining/event reservations, room readiness, sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc. 
• Maintain cleanliness and order of the Fitness Center

Basic Qualifications:

• You must be at least 18 years of age to be considered for this role
• Possess a positive, polished, outgoing, and friendly personality 
• Strong technical abilities 
• Ability to work cohesively with other Cast as part of a team 
• Strong written and verbal communication skills 
• Passion for serving others and proven problem-solving skills while maintaining professional etiquette 
• Ability to partner efficiently with other operating departments 
• Proven ability to prioritize and coordinate work assignments 
• Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures 
• Ability to work a flexible work week including nights, weekends and holidays 

Preferred Qualifications:

• One year of experience in a customer service or restaurant environment

Additional Information:

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $27.25 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.