Resort Hospitality CM – Club Level Lounge, Part Time, WDW

Job Summary:

Do you have a passion for Guest service and attention to detail? As a Resort Hospitality– Club Level Lounge Cast Member, you will anticipate our Guests needs and extend a personalized level of service! In this role, we focus on Food & Beverage related responsibilities including food preparation and plating (including alcohol), dish clearing/cleaning, use of dish washing machine, and light custodial responsibilities in a refined premium Club Level Lounge. We are involved in high levels of Guest engagement and partnership with Concierge and Food & Beverage teams with a focus on supervising for seating availability, cleanliness, luxury service, food safety and presentation.

The pay rate for this role in Florida is $18.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

To Expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities:

• We proactively engage with Guests by recognizing and greeting guests upon arrival to the lounge, anticipating and addressing needs, answering questions, giving directions, and other information
• We understand and clearly articulate food and beverage offerings to Guests as well as arrange, plate, and maintain offerings within a small kitchen environment
• We have other responsibilities including bussing tables, running food, folding napkins, and serve alcoholic beverages
• We facilitate and maintain an elevated lounge atmosphere by establishing rapport with Guests in a service-focused luxury environment
• We work together and communicate effectively with various teams to build a seamless Guest Experience, including Food and Beverage team regarding product orders and inventory
• We provide Guest Service Recovery when problems arise and help find solutions with Guests and Cast Members
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required; handling cleaning chemicals and supplies will be required

Basic Qualifications:

• Passion for serving others and giving an elevated personalized experience
• Ability to work with food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, and dairy products
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling as well as standing for long periods of time or walking long distance throughout the resort
• Proven track record to manage, prioritize, and support multiple responsibilities efficiently
• Strong attention to detail and proven follow through skills
• Strong verbal communication skills (able to positively engage with Guests, Cast Members, and leadership)
• Part-Time Resort Hospitality CM - Club Level Lounge will need to be FULLY available for the first 2 weeks after their Traditions orientation (Hire Date)

Preferred Qualifications:

• Bilingual preferred
• Previous restaurant or resort club level lounge experience
• Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

Additional Information:

SCHEDULE AVAILABILTY:
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Seniority based scheduling availability includes first, and second shift if applicable; weekends, holidays, overtime and double shifts. Please note that the principles of seniority are used to schedule all roles.

Full Time classification requires full availability for any shift, seven (7) days per week, including nights and holidays.

Part-Time classification requires full availability for any shift, three (3) days per week, including nights and holidays.

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Keywords: wdwcasting WDW Casting WDW: Walt Disney World Casting Hourly

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.