Resort Concierge – Part Time (BENCH), Walt Disney World

Job Summary:

Resort Concierge Cast Members create magic for our Guests by anticipating their arrival to The Walt Disney World Resort, welcoming Guests in a humble and friendly manner! We provide personalized Guest Service, follow-up throughout our Guests stay and extend appreciation upon departure. We are also versatile and use a mobile device or computer while assisting Guests with check-in, check-out procedures and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $18.70 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This posting is to gather interest in a bench for future openings.

Responsibilities:

• We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
• Build, manage relationships, and connect with Guests and Cast Members from all lines of business to provide excellent service to both our Guests & Cast
• We build, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
• Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
• Adaptability to the fluctuating needs of our operations and the plans of our Guests
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Escort guests various distance throughout the property to include the use of a motor vehicle
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

• Part-Time Resort Concierge Cast Members will need to be FULLY available for the first 2 weeks after their transfer date
• Passion for serving others and proven problem-solving skills while maintaining professional etiquette
• Strong interpersonal, written, and verbal communication skills
• Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
• Maintain safety of our Guests while operating vehicles, including with passenger
• Driver's license from any state

Preferred Qualifications:

• Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management
• One (1) year in a Disney Guest facing role or related professional experience
• Experience with hotel operations
• Bilingual preferred
• Proficiency in Hotel Experience / LILO or other property management/hospitality reservation software
• Familiarity with Microsoft Teams software program/app
• Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs

Additional Information:

KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.