Hotel Bell Clerk - Part Time

Job Summary:

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment. You will interact constantly with Guests and Cast Members answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members. You also assist arriving and departing Guests with their vehicles, luggage, and more.

Responsibilities:

• Greet Guests in a friendly and welcoming manner, providing exceptional guest service during every interaction
• Dispatch bellhelp Cast Members to retrieve and store luggage for Guests
• Answer a high volume of phone calls from Guests and Cast Members
• Utilize computer programs (Opera, HotSOS etc.) to track and monitor open requests
• Handle and retrieve luggage for Guests
• Collect payment for parking and/or valet tickets
• Work closely with Guest Services and other Hotel staff to ensure efficient service
• Answer questions and provide directions for arriving and departing Guests
• Work outdoors for 8+ hours in all-weather environments
• Ensure Guests’ arrival experience is magical through immersive interactions, including those arriving on public transportation and buses
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

Basic Qualifications:

• You must be at least 18 years of age to be considered for this role
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel
• Excellent Guest Service and service recovery abilities
• Willing to take initiative to actively greet and welcome Guests
• Strong communication skills
• Adept at troubleshooting and can calmly handle difficult situations
• Able to work independently with limited supervision and direction
• Comfortable working a physically demanding role for 8+ hours a day
• Ability to multi-task and work in a very fast paced environment 1+ year of customer or guest service experience
• Flexibility and willingness to jump in when necessary

Preferred Qualifications:

• 1+ year of experience within a luxury hotel environment
• Bilingual

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Role

The pay rate for this role in California is $20.42 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.